Policies and Procedures
Business Policies and Procedures Update (Dec 1. 2020)
All of our orders ship from our warehouse in Bridgeville, PA.
Orders over 100.00 ship for FREE. We also run free shipping promos often.
We are currently staffed to get orders out within 2-3 business days, but we do ask for up to 7 business days considering how unpredictable our society is currently. Remember, business days do NOT include Saturday and Sunday!
Tracking numbers will be generated and sent via email or text (you have to subscribe or sign up to receive). Tracking information often goes to your spam / junk folders. It is your responsibility to sign up to receive this information properly and also to thoroughly search for it. We will no longer be responding to “where is my tracking” requests UNLESS it has been 14 business days since order fulfillment and you have not received your items. *These time frames do NOT apply to preorders. Also these requests will only be responded to when sent via email to email@example.com. Absolutely no other forms of communication will serve to provide tracking information.
Local pickups are available at our storefront location (1 Forsythe Road Presto, PA 15142). You MUST choose free store pickup when completing your purchases. When your order is ready for pick up you will receive an email with pickup instructions and time frames. You must choose the correct option at checkout to ensure the most efficient service. We can no longer guess or assume how you want to receive your orders.
RETURNS / EXCHANGES:
You have 14 days from the day you receive your item(s) to return for store credit only. We ask that you look over and and try on items immediately.
Returned items must not have any signs of wear or damage and tags should be attached. Items that smell will also not be accepted.
We also ask that you take the time to read our product descriptions and information prior to ordering to ensure you are purchasing the correct size. We take a great deal of time on photographs, product descriptions and measurements so that you are satisfied with your purchases.
RMA (Replacement Merchandize Authorization Form) Required: We will only process your return / exchange if you provide a receipt AND an RMA (there will be a link for the RMA form sent to you via email with your order confirmation and there will be a link on our social media, website and APP platforms). IF WE RECEIVE A PACKAGE OR YOU PRESENT A PACKAGE AT THE COUNTER IN THE STORE WITH NO RECEIPT AND NO RMA FORM YOUR PACKAGE WILL BE PUT TO THE SIDE AND NOT PROCESSED OR NOT ACCEPTED AT THE STORE COUNTER.
CLEARANCE: ALL CLEARANCE ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to sender. You will be responsible for paying for the return shipping. We will NOT CANCEL ORDERS OF FINAL SALE ITEMS - NO EXCEPTIONS.
Our social media platforms serve to feature product and provide information to you that is relevant to ALL customers. We will delete any comments that are personal to your orders and redirect you the appropriate channel.
Shipping and order pickup nquiries will be sent to firstname.lastname@example.org
General customer service issues will be sent to email@example.com
Heather Davidson’s (owner) contact information is only available as a courtesy and should be utilized as a last resort.
We will NOT communicate through any of the following channels:
-Business Page Messenger
-Staff Personal Facebook Accounts
Please allow 24-48 hours for a response to all inquiries. We pride ourselves in delivering customer service and want to exceed your expectations. However we also believe in actually SOLVING the problem, not giving customers the run around. Please allow time for our team to serve you and provide a solution - not just a generic response.
Store Hours (1 Forsythe Road Presto PA 15142)
Monday - Thursday 1:00 PM - 7:00 PM
Friday 1:00 PM - 8:00 PM
Saturday 11:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
*Please download our FREE APP in your App Store (available on Apple and Android devices).
Heather Davidson - owner