We are currently staffed to get orders out within 2-3 business days, but we do ask for up to 7 business days considering any unforeseen circumstances. Remember, business days do NOT include Saturday and Sunday!
Tracking numbers will be generated and sent via email or text (you have to subscribe or sign up to receive). Tracking information often goes to your spam / junk folders. It is your responsibility to sign up to receive this information properly and also to thoroughly search for it. *These time frames do NOT apply to preorders.
We are currently NOT offering an in store pick up option due to staffing issues. We do often run free shipping promos and we do combine any and all orders placed within a 24 hour period on our app. We hope to be able to offer in store pick up in the near future. We will keep you posted.
RETURNS / EXCHANGES:
You have 14 days from the day you purchase or receive your item(s) to return for store credit only. We ask that you look over and and try on items immediately.
Returned items must not have any signs of wear or damage and tags should be attached. Items that smell will also not be accepted.
We also ask that you take the time to read our product descriptions and information prior to ordering to ensure you are purchasing the correct size. We take a great deal of time on photographs, product descriptions and measurements so that you are satisfied with your purchases.
SALE / CLEARANCE:
ALL SALE AND CLEARANCE ITEMS ARE FINAL SALE.
Our social media platforms serve to feature product and provide information to you that is relevant to ALL customers. We will delete any comments that are personal to your orders and redirect you the appropriate channel. Please send all inquiries to email@example.com.
We will NOT communicate through any of the following channels:
-Business Page Messenger
-Staff Personal Facebook Accounts
Please allow 24-48 business hours for a response to all inquiries. We pride ourselves in delivering excellent customer service and want to exceed your expectations. However, we also believe in actually SOLVING the problem, not giving customers the run around. Please allow time for our team to serve you and provide a solution - not just a generic response.
Thank you for supporting this small business. We are grateful for the opportunity to serve each and every one of you.